FAQ

Shipping

 

Shipping Method

How do you ship, and what is the price?

Shipping costs vary depending on your exact location and shipping option.

 

Why didn't my shipment come in one package?

We may ship your orders from various international warehouses (US, Canada, Malaysia, Singapore, Hong Kong). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may have to be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, partial shipment could be applied to customer orders.

 

Where do you ship?

We provide domestic and international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.

 

How do you ship?

We ship orders domestically and internationally by mail service.

After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.

 

Shipping Time

How long will my order take to be delivered?

The shipping time will depend on your exact location and where we stock the product that you ordered. Generally, it will take only 3 - 5 business days for shipping domestically stocked US products and 15-20 business days for products stocked internationally. Click here for full shipping information.

How can I track my order?

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

 

When will my tracking information appear?

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.

 

Why can't I track my order on your website?

Please note that the tracking information will be displayed after 2-5 days after being updated.

For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.

 

Why is my shipment status unchanged?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

 

Why do I have to pay extra fee to my shipping company?

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.

 

Payment

Payment Method

How can I pay for my order?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

 

Which currency are you using on the website?

Our products are listed in US Dollar. But our system will automatically convert it for you, don't worry!

 

Order

Order

How do I place an order?

First of all, visit our store at: https://gimonji.com/

Choose products that you love, then click "Add to cart" and "Check out".

Then fill in your information and pay.

That's it! Very easy!